IONITY partners with &Charge to improve charging experience
IONITY with technology company &Charge to improve the charging experience for electric vehicle drivers through customer feedback.
With &Charge’s unique e-mobility app, drivers of electric cars can rate the EV charging infrastructure in Europe by giving extensive feedback on the functionality, possible impairments, or cleanliness of the charging stations. The entries are passed on directly to IONITY. Drivers of electric cars thus become part of the quality assurance process and can actively participate in improving the charging experience for all EV users. Each successfully completed feedback “Challenge” is rewarded with &Charge kilometres (1 &Charge km = €0.08), which can also be redeemed immediately for free charging or other rewards. Within the first few days, over 500 customer feedback forms have been successfully transmitted to IONITY via the &Charge app.
EV drivers should be able to enjoy the freedom to go wherever they want. That is why IONITY operates charging stations along motorways in 24 European countries, which are open to electric vehicles of all brands. IONITY sites have several high-power chargers per location with a charging power of up to 350 kW each. They charge vehicle batteries in the shortest possible time and deliver only 100% renewable energy. Thus, IONITY enables not only emission-free, but climate-neutral driving.
Frank Plaschka, Head of Marketing, Brand & Communications at IONITY, said: “The collaboration with &Charge is an important component of our quality assurance: feedback related to our charging stations is fed into our systems in a structured way via an interface. We can then evaluate potential issues and act quickly. The crowd-source approach of &Charge helps us to intensify the relationship with our customers across borders and to benefit from the daily experiences of the community.”
Simon Vogt, CSO and Co-founder of &Charge, said: “This cooperation is a huge milestone for us and we are proud to be collaborating with IONITY, Europe’s leading High Power Charging network for electric vehicles. As the leading platform combining user engagement with value-added services around EV charging &Charge makes the difference. We enhance the overall charging experience for the EV driver and realise comprehensive benefits for the IONITY network in terms of uptime, operation costs and quality of stay.”
At the beginning of the partnership, the challenges can be solved in the UK, Germany, Austria, Switzerland, the Netherlands, Belgium, Sweden, Norway, Denmark, France, Spain and Italy. Further markets are in preparation and will be rolled out successively.
