Charging network InstaVolt has teamed up with the AA to offer electric vehicle drivers 24/7 support via a freephone support line.
The agreement between the AA and InstaVolt is aiming to give drivers further confidence to switch to electric vehicles by reassuring them with reliable customer service at any time of day.
The AA will provide call centre support for InstaVolt customers using its network of over 600 electric vehicle chargers nationwide – all at popular locations with on-site amenities including McDonald’s, KFC and Starbucks – via a dedicated phone number. The AA customer service team will be able to resolve common charging queries such as payment queries.
InstaVolt chief executive officer, Adrian Keen, said: “Despite the rapid growth in EV adoption and the continual improvements in facilities and support for EV drivers nationwide, there still remains some hesitancy among certain owners to switch from petrol and diesel vehicles. Securing the support of the AA’s customer services team will help to dispel any lingering concerns around the ease with which EV drivers encountering difficulties can find high quality help.
“We are determined to further the speed and rate of EV adoption nationwide, and are delighted to be joining forces with such a reliable and trustworthy brand as the AA to help advance the cause.”
Edmund King, AA president, said: “It’s vital that EV drivers have confidence that the infrastructure is in place to power their journeys, and that expert support is on hand if they have any challenges when charging up. We’re therefore proud to be partnering with InstaVolt to make this support a reality through our dedicated customer service team and give drivers the feeling of freedom.
“It’s an exciting time to be driving as we make the move towards electrification and at the AA we are leading the charge with our support for the nation’s EV drivers.”